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Q? Do you charge an estimate
fee?
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A. No. There may be an occasion, under special
circumstances, that we may ask for this, but only if we tell you up
front.
Q? How do I clean marble?
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A. Good question. There are only a few things to
keep in mind, but they are absolutely essential. The most important
thing is to avoid using acidic cleaners. Your best bet is to use only
products labeled safe for marble. Visit our Care Tips and Products
page to download our free Stone and Tile Care Guide. It will arm you
with everything you need to know.
Q? Why won’t the water spots
on my marble or travertine clean up?
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A. These are not water spots, but an etch mark in
the surface of the stone. This is what happens when an acidic
substance comes in contact with any calcium based stone. To get rid of
the etch marks, the stone will need to be polished out, much like a
gemstone would have to be if it were scratched. If the etching is not
too severe, we recommend that you try to resolve this problem yourself
first. See our Care Tips and Products page for more information.
Q? How do I clean marble?
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A. Good question. There are only a few things to
keep in mind, but they are absolutely essential. The most important
thing is to avoid using acidic cleaners. Your best bet is to use only
products labeled safe for marble. Visit our Care Tips and Products
page to download our free Stone and Tile Care Guide. It will arm you
with everything you need to know.
Q? I have a beautiful entry
rug. Will it harm my stone floor?
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A. Rugs are a good idea to catch dirt and grit.
However, there are a few things to keep in mind. It is important to
use rug holders designed to go under rugs to keep them in place.
Sliding rugs are not only dangerous, they are a constant source of new
scratches. Do not use rugs that are backed with rubber or latex.
Q? My floors had a beautiful
shine when new. How can I restore that new shine?
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A. If your floor is not deeply scratched, surface
polishing may bring back an acceptable shine. However, existing
scratches may remain. If your floor has worn badly, a complete
restoration is warranted. This decision should be made between you and
us.
Q? I have Marble Natural
Stone floors in the kitchen. Some vinegar got on the floor and now we
have a light spot. I believe that it is the sealer (polyurethane
coating?) that got discolored. What is the best way to get rid of these
dull spots and bring the normal shine back?
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A. When acid (vinegar) comes into contact with
marble (calcium carbonate), it causes a chemical reaction. The result
is called etching. Natural stone sealers penetrate the stone and do
not prevent this natural reaction. If you do in fact have a
polyurethane coat on top of your stone, then you have a different
problem altogether. If the stone is etched, we can refinish it.
Q? My Natural Stone countertops
are no longer shiny. How do I get the shine back?
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A. Most of the time when a customer asks us why
their countertop is not shiny anymore, it turns out that some sort of
film is sitting on the surface. This happens when one does not use the
proper cleanser, or when they clean their granite surface with water
and dish soap. (This will eventually lead to soap film build up.) Give
us a call. We can provide solutions for you.
Q? Recently a cleaning firm
spilled a cleaner that is obviously acid on my marble vanities. They
were sealed, but the damage is still very evident in the form of
hundreds of small circles. What would you recommend as the way to repair
them, the materials to use, etc? Would it be better to replace the
vanities?
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A. Sealing DOES NOT prevent etching. Sealing your
stone inhibits staining. You do not need to replace your vanity tops.
Q? How much dust will be
created during the restoration of my floor?
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A. There is no dust created during the restoration
process, because we use diamond abrasives and water
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